Villa Serena Eventi - Share Your Feedback

This Privacy Policy describes how Villa Serena Eventi collects, uses, and protects your personal information when you use our site and services.

Information We Collect

We collect information you provide directly to us when you use our online platform, inquire about or book our services, communicate with us, or participate in events. This may include: - Contact information such as your name, email address, postal address, and phone address. - Information related to your event requirements, guest numbers, preferences, and any specific needs. - Payment information, such as credit card details, necessary to process bookings and services. - Information contained in communications you send to us. - Information about your use of our site, such as your IP address, browser type, pages viewed, and time spent on our site.

How We Use Your Information

We use the information we collect for various purposes, including: - Providing, operating, and maintaining our services, including venue rental, catering, event planning, accommodation, and entertainment booking. - Processing transactions and managing your bookings and accounts. - Communicating with you about your inquiries, bookings, events, and updates. - Sending you promotional materials or information about our services that may interest you, where you have agreed to receive such communications. - Improving our site and services, understanding user behavior, and developing new offerings. - Ensuring the security and integrity of our online platform and operations. - Complying with legal obligations and enforcing our terms and conditions.

Legal Basis for Processing

We process your personal information based on several legal grounds, including: - The necessity of processing to perform a contract with you or to take steps at your request before entering into a contract (e.g., managing bookings and events). - Your consent, which you may withdraw at any time. - Compliance with a legal obligation to which Villa Serena Eventi is subject. - The necessity of processing for our legitimate interests, provided these interests do not override your fundamental rights and freedoms. Such interests may include improving services, preventing fraud, and direct marketing where permitted by law.

Sharing Your Information

We may share your personal information with trusted third parties who perform services on our behalf, such as payment processors, IT service providers, and other contractors involved in delivering your event. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed. We may also disclose your information if required by law, in response to a legal request, or to protect our rights, property, or safety, or the rights, property, or safety of others. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose of processing.

Your Data Protection Rights

Under applicable data protection laws, you have rights regarding your personal data. These rights may include: - The right to access your personal information. - The right to request correction or rectification of inaccurate personal information. - The right to request erasure of your personal information. - The right to request restriction of processing of your personal information. - The right to object to the processing of your personal information. - The right to data portability. - The right to withdraw consent at any time where processing is based on consent. - The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Our site may use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and for marketing purposes. You can manage your cookie preferences through your browser settings.

Links to Other Websites

Our site may contain links to external websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page.

If you have any questions about this Privacy Policy or our data practices, please contact us:

Villa Serena Eventi
15 Via del Proconsolo
Florence, Tuscany, 50122
Italy